“ITIL Foundation v.3″ certification is commonly known as EX0-101 certification test. This exam is conducted by EXIN.
EXIN or the Exam Institute of Information Science is the global leader in conducting certification exams in the arena of Information Technology. Through independent testing and exams, this institute always strives for an even and just certification platform for every stream.
ITIL is a set of principles which was formed by the United Kingdom’s Office of Commerce (OGC) to formulate and standardize the protocols of IT Service Management practices. Since its formation, it has become the most widely used and implemented approach for IT Service Management. It provides a cohesive and coherent approach of best practices, drawn from the private and public sectors. In order to further benchmark the practices, they have introduced various certifications and exams to properly access and gauge the candidate’s profile in this domain.
The first series of certifications were ITIL v1 and v2 series. V3 series is the latest in the offering, and was introduced in the year 2008.
The certifications have been designed in a way to properly examine the candidate’s expertise level in the IT Service Management domain. Such are the strict adherence to its fundamentals in the exams that, one need not acquire any further qualification in the service management domain, after this certification.
In the examination, there are a total of 40 questions, for which stipulated time of 60 minutes are allocated. Pass percentage of this exam is 65%.
As a prerequisite, the potential candidate should be well versed with the fundamentals of the service industry. Besides that, some hands-on knowledge is always preferable. Some of the broader topics which are covered in this certification are:
1. Service Management: Fundamentals and best practice
2. Lifecycle
3. Key Principles
4. Awareness about the generic concepts
5. ITIL qualification schemes
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